FAQ

Before we start riding we will be at the stables for between 20 and 30 minutes, please feel free to have a drink while you wait or look around our shop area.

Helmets are for your Health and Safety and are an insurance requirement. No Helmet No Ride.

Staff will allocate your Helmet , Please wait for your turn (Personal)

Pınar Safari is covered by a three point insurance .

Children aged 3-6 can ride with an adult. Older children can ride independently with a staff member leading the horse. Children aged 7 and above must be accompanied by an adult and are not allowed to ride alone.

Our trips take an average of 1 hour and 15 minutes, including breaks, but this time can vary.

Our trips are made through forest roads closed to traffic. On the river, we travel between 300 and 400 meters. Our professional riders and assistants will accompany you at all times and you are requested to follow their directions.

Galloping is not allowed during the ride. Experienced riders may request a 10-minute canter at the end of the tour, subject to manager approval and at their own risk. This is not covered by our insurance.

For your own safety and the safety of other guests, it is strictly forbidden to bring a camera phone or bag on the trip.

Yes, you can rent security boxes to safely store your personal items during the ride.

Shorts and riding shoes are available to rent or buy.

Yes, drinks are available during breaks. You can pay for them at the end of the trip. Break times may vary depending on the conditions.

Our professional team will shoot photos and videos that will be transferred to DVD. These will be available to watch when we return to Pınar and you will be given the opportunity to purchase this and other souvenirs.

It is important for your safety to tell the tour guide if you have any medical problems such as back problems, breathing difficulties or pregnancy.

Payments for food, drinks and souvenirs can be made to the driver if you do not have enough cash with you when you return to your hotel. Credit cards are also accepted.

You can try paintball and archery while waiting for the trip to start or before heading back to your hotel. These activities are available for an extra charge.

After the ride, there are small snacks that you can give to your horse as a thank you by paying a fee.

In order to finalise your excursion bookings with us we need to arrange a 15 minute appointment with you at your accommodation on the day you arrive. If you arrive on a night flight then we can arrange an appointment for later in the day. During the appointment you will meet with our representative who will provide you with detailed information about the excursion. They will also issue your excursion voucher and take payment. On the booking form below; we request your flight details, this is to help us arrange a suitable time for your meeting. We will send you an email confirming the meeting time. The email will also contain our local contact number in resort for you to call if you need to re-arrange the meeting after you arrive.